Windows Update KB3102429 causes issues with Dolphin emailing PDF’s

Microsoft released an update on 25 November 2015.

This update appears to break Crystal Report’s ability to create PDF files specifically in version 8, 9 or 10 of Crystal Reports.

The update was a font support update, and currently appears to affect reports containing Arial font (this is unconfirmed at this stage)

The issue may affect Dolphin 4 users, where the version is 4.448.34.67 or older (How do I check my Dolphin Version?). The issue also does affect Dolphin 3 clients depending on their Crystal Reports version in use, and fonts on their reports.

If you see an error that says “Unable to export to PDF” when trying to send a document by email from Dolphin anytime after the 25th November 2015 , and the following is true

– You are on Windows 7 or Windows 8 and have recently run updates
– You haven’t had a Dolphin Upgrade in at least 4 years.

Please contact your IT department to uninstall the update, as an immediate solution so you can continue working.

If you do not have an IT department or provider, please contact us to assist with uninstalling the update.

The update provides support for Azerbaijani Manat and Georgian Lari currency symbols, if you find that you require this update, please contact us to arrange an upgrade to your Dolphin 4 Installation and the applicable Crystal Reports service packs following which you can run the update and will be able to continue working.

IF you are working on Dolphin 3, and require these fonts and symbols, please contact us to discuss migrating your data to a Dolphin 4 installation.

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