Windows Update KB3102429 causes issues with Dolphin emailing PDF’s

Microsoft released an update on 25 November 2015.

This update appears to break Crystal Report’s ability to create PDF files specifically in version 8, 9 or 10 of Crystal Reports.

The update was a font support update, and currently appears to affect reports containing Arial font (this is unconfirmed at this stage)

The issue may affect Dolphin 4 users, where the version is 4.448.34.67 or older (How do I check my Dolphin Version?). The issue also does affect Dolphin 3 clients depending on their Crystal Reports version in use, and fonts on their reports.

If you see an error that says “Unable to export to PDF” when trying to send a document by email from Dolphin anytime after the 25th November 2015 , and the following is true

– You are on Windows 7 or Windows 8 and have recently run updates
– You haven’t had a Dolphin Upgrade in at least 4 years.

Please contact your IT department to uninstall the update, as an immediate solution so you can continue working.

If you do not have an IT department or provider, please contact us to assist with uninstalling the update.

The update provides support for Azerbaijani Manat and Georgian Lari currency symbols, if you find that you require this update, please contact us to arrange an upgrade to your Dolphin 4 Installation and the applicable Crystal Reports service packs following which you can run the update and will be able to continue working.

IF you are working on Dolphin 3, and require these fonts and symbols, please contact us to discuss migrating your data to a Dolphin 4 installation.

Latest Dolphin4 Release

We’ve just released a new Dolphin4 Version on 22-November 2013.You can read all the release notes at this link.¬†Speak to your distributor about an upgrade if you haven’t had one in a while.

Also, anytime you need help with Dolphin4, we have a dedicated Dolphin4 help blog –¬†.You can also access it via the footer or the “Contact Us” Menu item above.

The blog is also accessible directly out of the software by clicking on the help icon on the Main Home tab.

It’s quite a huge release, which contains over 50 improvements and some bug fixes, and has taken a coordinated effort with distributors located across 3 Countries with well over 8 months of testing .

You can also sign up to our Dolphin4 LinkedIn Users Group if you want to follow the discussions with other Dolphin4 users.

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